Outlook Mail Attachment Sorry Something Went Wrong You May Want to Try Again C

Last Reviewed:  April 5, 2022

After You Open an Outlook MSG File, Yous Tin can't Re-Open, Delete, or Rename It

Trouble

Yous've saved an Outlook email as an MSG file. If y'all open up then close the file, you can't re-open it, rename information technology, or delete it in FileCenter. When you try to re-open the MSG file, you get an fault message that says, in part:

We tin can't open [filename]. It'southward possible the file is already open, or you lot don't have permission to open it ...

or ...

Can't open file: [filename]. The file may non exist, you may non take permission to open it, or it may be open in another program.

This only happens if Outlook is running, and it goes away if you lot close Outlook.

Cause

Outlook fails to release the bulletin. This isn't normal behavior. Normally Outlook should release the message as soon as you close it. Any number of things could be causing the trouble.

Solution #ane

The simplest solution is to use FileCenter's Professional's "Preview" button instead of opening the MSG file. The previewer gives a faithful view of the email message without opening information technology. This is all that you demand most of the time. Then if y'all need to extract an attachment or respond to the email, y'all can still open it in Outlook.

Solution #2

Often, an add-in is to arraign for locking the message. In particular, we've found that Evernote's add-ins will crusade this problem. Disabling your add-ins will go things working again:

1. In Outlook, get to the File tab
2. Select Options
3. Select Add-Ins on the left
4. Virtually the bottom of the window, you'll run across a Manage option; set it to COM Add together-Ins and click Go
5. De-select all of the add-ins and click OK
6. Restart Outlook

Things should now work normally. You can then go back and start re-enabling the add-ins one by i until you detect the one that'due south causing problems.

Solution #3

One reported problem is a corrupt Outlook "extend.dat" file. The solution is to force Outlook to rebuild the "extend.dat" file, which is fairly easy to do.

Of import: This is normally a safe performance, but you lot should nonetheless brand sure you have your Outlook PST file backed up earlier you try information technology.

To rebuild your "extend.dat" file, do the following:

1. Quit all programs, especially Outlook
2. Click the Windows "Showtime" menu and select the "Find" or "Search" option
3. In the search options, select "All Files and Folders"
4. In the "Named" or "All or Part of the File Name" box, type extend.dat
5. In the "Look In" list, make sure your local hard drives are selected
6. Be sure to select "Include Subfolders"; this may be under the "Advanced" selection
7. Click "Search" or "Find At present"; let the search run until information technology's finished
8. In the search results, right-click on each extend.dat that's found and select "Rename" from the popular-up carte; change the name to extend.old

Now restart Outlook to rebuild the "extend.dat" files. Once Outlook starts, you should be able to open and shut MSG files repeatedly without getting the error.

Solution #4

Some users take constitute that the Adobe Acrobat Office add-in can cause this problem. If you are comfortable editing the Registry, the following may fix the issue.

IMPORTANT: Editing the Registry can cause Windows to get unbootable. Edit the Registry at YOUR OWN RISK. We cannot assume whatever responsibleness or liability for annihilation you practise in the Registry or for carrying out the following procedure.

1. Close Outlook
2. Open the Windows Registry Editor (you tin can get to the "Run" pick in the Start menu and enter "regedit")
3. Locate and select "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook"
4. Locate and select the "LoadBehavior" choice
5. Go to the "Edit" menu and select "Modify"
6. Modify the value from three to two
7. Click OK
8. Close the Registry Editor
9. Restart Outlook

A meliorate solution starts right hither.

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Source: https://www.filecenter.com/kb-after-you-open-an-outlook-msg-file-you-cant-re-open-delete-or-rename-it.html

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